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Refund & Returns Policy

Effective Date: October 2025
Company: Adventure Gear and Gifts (Pty) Ltd
Registration: 2025/775147/07
Email: thinusvr96@gmail.com

1. General Returns Policy

As per the Consumer Protection Act (CPA), unwanted items may be returned within 7 days of purchase, provided that the product, its packaging, and all included contents are complete and in a resalable condition.

  • Returns for unwanted or incorrectly ordered items are at the customer’s expense.

  • Once received and inspected, you will be issued a credit or refund, subject to a 10% handling fee.

2. Product Condition

Returned items must:

  • Be unused and in their original packaging.

  • Include all labels, manuals, and accessories.
    Items not meeting these conditions may be rejected or partially refunded.

3. Incorrect Item Delivered

If the wrong item was delivered or the product description was inaccurate:

  • Notify us within 7 days of delivery.

  • Do not remove packaging or labels.
    We will arrange collection at no charge, and you may choose between:

  • Replacement (if available),

  • Store credit, or

  • Full refund (original payment method).

4. Damaged or Defective Goods

If your item arrives damaged or missing parts:

  • Notify us within 7 days and include photos of the packaging and product.
    We will assess the claim and, depending on the findings, offer a replacement, store credit, or refund.
    Refunds are processed within 8–10 working days once the return is logged.

5. Warranties

All goods are warranted to be new and free from defects unless otherwise stated.

  • We offer a 6-month statutory warranty under the CPA.

  • Defective goods may be repaired, replaced, or refunded at our discretion.

  • Manufacturer warranties may apply beyond 6 months and will be handled directly with the supplier.

6. Exclusions

The following are not considered defects:

  • Normal wear and tear

  • Misuse, abuse, or negligence

  • Electrical or environmental damage

  • Modifications or unauthorized repairs

7. Cooling-Off Period (Online Purchases)

In terms of Section 44 of the Electronic Communications and Transactions Act, customers who purchase online may cancel within 7 days of delivery.

  • Goods must be returned unused and in original packaging.

  • Refunds will be issued within 30 days after cancellation.
    Digital products, eBooks, or custom-made goods are excluded from this right.

8. How to Return an Item

  • Email: thinusvr96@gmail.com

  • Include your order number and reason for return.

  • We’ll provide a returns reference and arrange collection or drop-off instructions.



    *All return and refund policies are subject to change without prior notice.
    Adventure Gear and Gifts (Pty) Ltd reserves the right to amend, modify, or update this policy at any time, and such changes will become effective once posted on our website.

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